Signposting - Social care services - Early Help Contact as Part of an Education Health and Care Needs Assessment (EHCNA) Request

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Section: Signposting

Subsection: Signposting - Social care services

Early Help Contact as Part of an Education Health and Care Needs Assessment (EHCNA) Request


Wiltshire Council will soon be offering a new approach to providing support and advice to parent carers and young people, as part of the Education Health and Care (EHC) Needs Assessment. This will only apply to parent carers who request an EHC Needs assessment and will only be offered to parent carers and young people who are not already working with a social services professional.

Once a request for an EHC Needs Assessment has been submitted, an early help adviser will make contact by phone and have a conversation focussing on a child or young person’s social care needs. They will discuss what is working well and share information on various services or organisations which may be helpful. This conversation will be entirely voluntary so people can choose to take part or decline the invitation to talk. If the adviser cannot reach a family, they will be sent a letter in the post. Wiltshire Council is taking this approach to help children and young people with SEND access information and advice early.

This new approach will start on 1st December 2022 and will be reviewed in April 2023. The new approach is called Early Help Contact and will be used as part of the Education Health and Care Needs Assessment. Wiltshire Council Early Help Hub is in partnership with the SEND service in adopting this approach.