Signposting - Support for families - Wiltshire Local Offer


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Section: Signposting

Subsection: Signposting - Support for families

Wiltshire Local Offer

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Wiltshire Council are developing the way in which they support children and young people, aged 0-25, who have special needs and/or disabilities (SEND). To explain the changes and to show what provision they expect to be available across education, health and social care, they have created a Local Offer. This brand new site is a key part of the Children and Families Act, which came into force on 1 September 2014. It sets out all of the information in one place and it is important to point out that it is for all children/young people who have SEND, including those who do not have Education, Health and Care (EHC) plans (‘My Plans’ as they are called in Wiltshire).

Every local authority is responsible for writing a Local Offer and making sure it is clear, comprehensive and available for everyone to see.

The Local Offer includes information on:

  • Education
  • Preparing for adulthood
  • Health & Social Care
  • SEND service
  • Leisure
  • Travel
  • Support and guidance

It can be accessed via the Local Offer website by [clicking here]. When you enter the site, you will see you have the option of registering. This allows you to create your own profile and to ‘pin’ articles of interest to your profile page, which means you can easily look at them again at a later date. Your personal information will not be shared with any outside organisations or agencies.

If you do not have internet access, the Local Offer is also available at local libraries and some children’s centres. You can also contact us here at the Wiltshire Parent Carer Council on 01225 764647 (Mon-Fri, 10am-5pm) and we will do our best to help you with the information you need.

The Local Offer is not just a directory of existing services. It’s designed to tailor services and support to local needs and wishes. This will be achieved by involving children and young people with SEN, parents and carers, and professionals in its development and review. Many of you may have already been involved in this and it will be an ongoing process; we all have the opportunity to participate, helping the local authorities to improve provision and families’ lives.

Local authorities are also required to get feedback on their Local Offer. From January 2016, the Wiltshire Parent Carer Council (WPCC) is the main point of contact for feedback on Wiltshire Council’s Local Offer which will help ensure future developments are based on wider parent carer feedback, as per the model that has worked successfully for other service development. The WPCC will share comments and feedback received with relevant service commissioners to ensure accurate responses are fed back, actions are reported and to make sure feedback continues to inform service delivery.

There is a legal requirement to publish a representative selection of anonymous feedback contributions on the Local Offer website and responses given, so please be aware that your comments may be publicly viewed.

To provide feedback about the Wiltshire Local Offer (the website or any of the SEND services and support for children and young people) please contact the WPCC on 01225 764647 or email

Some feedback we have received from parent carers is that there has been some confusion over the ‘new’ Local Offer and the ‘old’ Short Breaks Local Offer. Back in 2009 there was Short Breaks ‘The Local Offer’; this was a transformation of short breaks services for disabled children, in response to the Aiming High for Disabled Children’s agenda. It gained recognition from central government, who decided that every authority should have a local offer, and so in Wiltshire, we had to change the name of our old Short Breaks Local Offer to the Wiltshire Short Break Scheme. To find out more about Wiltshire’s Short Break Scheme, [click here].

If there are any other questions we can help you with, please do not hesitate to get in touch.

Wiltshire Local Offer Update - December 2018

A lot of work has been taking place behind the scenes since the Local Offer website focus group sessions that took place in November 2017. Following these sessions, work began to build a new Local Offer website and we then organised focus group sessions in June/July this year to check with parent carers the progress being made on the new website.

The new Local Offer website is now nearly ready to go live and sometime over the next couple of weeks, if you visit the Local Offer website, you are likely to see a very different layout. In response to what participants told us at sessions in November, information on the front page of the new website is organised by age groups (rather than categories like Education, Social Care and Health), there are also buttons including one that takes visitors to an explanation about what a Local Offer is, and another for an A-Z list of services.

This is what you are likely to see when the new website goes live:

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The address for the Local Offer website is:

Once the new website has been live for a few months, it is WPCC's intention to offer further focus group opportunities for parent carers to feedback on the new website so that any further refinements can be made if necessary.