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Contact us

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Call the WPCC Helpline

01225 764 647

10.00am - 5.00pm

Monday - Friday

The WPCC helpline provides signposting advice and information about agencies and services in Wiltshire for parents and carers of children and young people with special educational needs and/or disability.

WPCC Phone Line Hours

Our membership and responsibilities have grown significantly and as a result, we are experiencing increased access of our SENDIS service. To ensure we are able to continue to provide a quality service, we need to ensure sufficient dedicated time each week for information handover between ourselves, so that we can continue to provide a seamless and effective service for parent carers and professionals.

SENDIS service extended handovers consistently take place on Mondays and Wednesdays each week wherever possible and this now includes a weekly team meeting on Wednesdays incorporating SENDIS, Outreach and Participation issues. Phone lines will still be open during these extended handover times and callers will be invited to leave a message on the answer phone, with their name and number, so that we can return their call as soon as possible.

Office hours will remain 10.00am - 5.00pm, Monday to Friday, unless stated otherwise.

Meet the information officers

Whether you need help with an application, contact details for an agency or information about a whole range of issues, our information officers, Sharon (below left) and Elaine (below right) are on hand to help.

Sharon Selkridge is our Senior SENDIS worker and her background has largely been in social work with both adults and children. She also has experience as an outreach worker for a children’s centre. “I really enjoy providing support for people,” she says “because I appreciate that getting information can be really difficult and time consuming when you have a busy family life.”

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Elaine has always been passionate about supporting both children and young people with SEND, and their carers. In her previous jobs, Elaine worked in a variety of support/ teaching roles in schools, homes and various community settings. Her last position was with Wiltshire Portage. “It was a privilege to be welcomed into peoples' homes in my role as a Portage Home Visitor and to be part of a child’s learning journey”.

Elaine has a strong commitment to supporting all parent carers in their roles. “If I can provide people with any information, no matter how small or just be that friendly voice on the end of the phone helping to unpick the complicated web of services available, then I will be satisfied. Being a parent carer myself, I really appreciate how frustrating and confusing it can feel at times!”

As a result of additional funding from Wiltshire Council to grow and enhance our SENDIS service, we have been able to expand our SENDIS team to include Outreach workers. Providing the same service as our SENDIS officers, our SENDIS Outreach workers will be able to work one to one and face to face with families who would normally find it difficult to access information, signposting and support by telephone or the internet. We are delighted that Gill Gray has joined us as our first SENDIS Outreach worker, and having completed her training and induction, Gill is already working with families.

Gill (left) joined the WPCC in April 2018; she has 3 grown up children and 4 grandsons.

Gill’s eldest son struggled with dyslexia during his time in education, this was diagnosed as he started college as a vehicle technician. This was an emotional time for all the family. He has done so well with lots of help & family support and is now working in a formula 1 racing team.

Gill has been married 40 years and has always lived in Westbury.

Gill’s previous roles have been in the NHS either as a receptionist or administrator in GP’s surgeries, and also at Royal United Hospital. Gill also worked as an auxiliary nurse for a number of years.

For 14 years, Gill worked at Danone Nutricia Baby Careline and on the Quality Affairs Team, this included supporting parents, carers and health care professionals with advice and support.

Mentoring, training and counselling, and also emotional intelligence have also been a big part of Gill’s life.

Helping others always comes first for Gill in her work and also at home. Gill is enjoying supporting others and always goes that extra mile to succeed. You can self-refer or be referred by someone else for our Outreach support by telephoning or emailing us and we will work with you to give you the support you need in the way that is most appropriate for you (e.g. telephone, email, or face to face with an Outreach worker).

If you need help to access any information or signposting to help you as a parent carer of a child or young person with additional needs, please see our contact details at the bottom of this page.

Short Breaks Bulletin Contact

The WPCC’s Short Breaks Bulletin is your guide to activities and leisure opportunities for children & young people with special educational needs and/or disabilities aged 0-25yrs during school holiday periods.

As part of his role as Office Administrator, Kieran McCaldon is responsible for producing our Short Break Bulletin which is published 5 times a year.
If you know of, or run a short break activity or accessible club we would be delighted to hear from you so that we can promote it in our Short Break Bulletins.

Please let us know by contacting Kieran by emailing him at:

Our contact details

Our office is open from 10.00am - 5.00pm, Monday to Friday. If you are unable to call during these hours, please feel free to leave a message and we will get back to you as soon as possible.

The Wiltshire Parent Carer Council
Unit 1 and 2
Pentagon House
51 / 52 Castle Street
BA14 8AU
Tel: 01225 764647