Signposting - Benefits money grants - Changes to Government Helpline numbers

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Section: Signposting

Subsection: Signposting - Benefits money grants

Changes to Government Helpline numbers

Changes to Government Helplines from April/May 2015


As part of a decision to reduce the cost of accessing public services, from April 15th 2015, the Secretary of State for Work and Pensions has requested the decommissioning of primary benefit 0845 enquiry line numbers. Primary benefit was the first of the enquiry lines to change, with a roll out to the remaining enquiry lines from May 5th.

Please refer to the following information for the new numbers to call:

Primary Benefit new number from 15.4.15 is 0345 608 8545

Job Centre Enquiry Line new number from 5.5.15 is 0345 604 3719

DLA Helpline new number from 5.5.15 is 0345 712 3456

Social Fund Enquiries new number is 0345 603 6967

Carers Allowance new number is 0345 6084321


If you require further Government helpline numbers not mentioned above please do not hesitate to contact the WPCC on 01225 764647.