What we do - Have your say! - Results

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Section: What we do

Subsection: What we do - Have your say!

Results

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Read all about it!

This page is where you'll find reports about the results of our consultations and surveys.

Care Accommodation in Wiltshire – Feedback Report

At the end of last year, Wiltshire Council asked what you thought about Care Accommodation in Wiltshire: What was working well? What could be done better? This review was designed to inform provision of care accommodation across adult services and therefore does not focus solely on the needs of people with SEND. The WPCC supported this piece of work by organising a series of workshops which helped to develop an understanding of the SEND related priorities and concerns of customers and providers in more detail.

The feedback has now been collated, along with responses from providers about what their thoughts were, and a report has been produced to share the results Care and Accommodation Strategy Report.

The work carried out at the end of last year was about looking at what historical trends say about what accommodation might be needed over the next 3-5 years. In the months that followed, several projects have been identified that aimed to reduce the impact of those trends, and work is now taking place to look at the impact of those pieces of work.

Towards the end of 2019, we will enter the next stage of planning for the future, which will focus on co-designing solutions with customers and providers. At this stage we will once again be asking for your input as Wiltshire Council does the detailed design work on what accommodation they’ll be commissioning or building over the next few years, to allow them to meet customer needs at best value to Wiltshire. We will advertise these opportunities in due course.

Children & Young People's Emotional Wellbeing/ Mental Health Discussion Groups for Parent Carers Report - April 2019


In March 2019, Wiltshire Parent Carer Council ran 3 sessions in Salisbury, Corsham and Trowbridge for parent carers of children/ young people with special educational needs and/ or disabilities (SEND) about children’s emotional wellbeing and mental health; 25 attended (41 booked). The aim of the sessions was to review the new CAMHS service which went live on 1st April 2018, to explore any barriers for children/ young people with SEND when trying to access support for their mental health, and also to discuss talking therapies.

To read the full report, please click here

WPCC's SEND Transport Survey Report 2018

In Wiltshire, there is a new programme called FACT that is looking at what is working well and what could be done differently across children’s services (including health, education and social care). FACT stands for Families and Children’s Transformation.

FACT is working with many different stakeholders to begin discussions about how organisations in Wiltshire are working together and what could be done to make lives better for families. These stakeholders include a variety of health services, schools and early years’ settings, council services, family support services, voluntary organisations and the Wiltshire Parent Carer Council. FACT is working to improve all families’ experiences of accessing children’s services, not just for those of children with SEN and/or disabilities. Key to the programme is the desire to always want to improve the services provided so that children and young people can live safely, healthily and be happy in their own families and communities, and build on good work already going on and move it forward.

One of the FACT work streams that Wiltshire Parent Carer Council (WPCC) has been involved in is looking at SEND Transport. From October 26th-November 14th 2018, WPCC ran a survey for parent carers to help gain insight into the current SEND transport arrangements and to help inform the service in the future, ensuring that it meets children and young people’s needs and is as economical as possible; 130 parent carers took part.

The collective survey feedback and report has been shared with Wiltshire Council to help inform the Families and Children’s Transformation work stream on SEND Transport. To view a copy of WPCC’s report, please click here.

Thank you again to the parent carers who took the time to be a part of this piece of work.

Wiltshire Short Breaks Scheme Consultation Survey Report 2018

In previous years, the Wiltshire Parent Carer Council (WPCC) has facilitated a series of face-to-face Short Breaks consultation events with parent carers of children and young people with SEND. The purpose of the sessions was to enable parent carers to understand pressures and demands on the Scheme and provide a forum for parents to ask questions to help understanding. This meant that those attending were more informed to participate in an open and honest dialogue and offer creative suggestions, working in partnership with the local authority, to inform decisions about the Scheme for the following year.

Year on year the number of parents attending those sessions declined to the point that the WPCC took the decision in 2018 not to run face-to-face Short Breaks consultation sessions, as with such low numbers it did not consider it a responsible use of resources (both financial and time) to run sessions for very low attendances.

The WPCC therefore, for the first time, invited all parent carers to participate in its online Short Breaks consultation survey to help inform decisions about the 2019/20 Short Breaks Scheme. The survey was open from 20th August to 16th September 2018.

To view the consultation survey report, please click here.

Wiltshire Local Offer Update - December 2018

A lot of work has been taking place behind the scenes since the Local Offer website focus group sessions that took place in November 2017. Following these sessions, work began to build a new Local Offer website and we then organised focus group sessions in June/July this year to check with parent carers the progress being made on the new website.

The new Local Offer website is now nearly ready to go live and sometime over the next couple of weeks, if you visit the Local Offer website, you are likely to see a very different layout. In response to what participants told us at sessions in November, information on the front page of the new website is organised by age groups (rather than categories like Education, Social Care and Health), there are also buttons including one that takes visitors to an explanation about what a Local Offer is, and another for an A-Z list of services.

This is what you are likely to see when the new website goes live:

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The address for the Local Offer website is: https://www.wiltshirelocaloffer.org.uk/

Once the new website has been live for a few months, it is WPCC's intention to offer further focus group opportunities for parent carers to feedback on the new website so that any further refinements can be made if necessary.

Wiltshire Care Accommodation Report – a HUGE Thank You from Wiltshire Council!


Back in November Wiltshire Council asked for your feedback on what you thought about Care Accommodation in Wiltshire – what works, what doesn’t, and what’s important to you. They had a huge response – over 350 people from across the County – so they want to say a big thank you.

Your feedback, combined with historical trends of demand and feedback from providers is going to help decide how Wiltshire Council manages Care Accommodation over the next 5-10 years.

They will be reporting back on some of the headline feedback, and their response to it, in the New Year.

Thank you again – a very Merry Christmas and a Happy New Year.

Care Accommodation Focus Group Session – Summary Report

In November 2018, Wiltshire Parent Carer Council promoted a Wiltshire Council questionnaire for people to share thoughts and feedback about Care Accommodation across the county for people who can’t live unsupported at home. This was about accommodation needs, whether due to a learning or physical disability, mental or physical health need, or due to age.

To facilitate a constructive discussion and to give parent carers an opportunity to discuss the issue in more detail, Wiltshire Parent Carer Council arranged two focus group sessions in Devizes and Salisbury. Unfortunately, due to low numbers, the Salisbury session did not go ahead.

The Devizes focus group met on 20th November and explored:

  • What do you think about what is available right now?
  • What is important to you in Care Accommodation?


To see a summary report of the focus group discussions, please click here

Additional Special School provision for children with Autism Spectrum Disorders (ASD) and Social, Emotional and Mental Health difficulties (SEMH) in the South of the County – UPDATE INFORMATION


The WPCC recently promoted the public consultation about the proposals to address the need for increased ASD (Autism Spectrum Disorders) and SEMH (Social, Emotional and Mental Health) difficulties in the south of the county. Following the close of the public consultation on 11th June 2018, the WPCC is promoting a letter that has been written to provide an update to explain some changes to the original proposal in response to some of the consultation responses. You will see in the letter that in response to feedback given through the consultation, the new provision will no longer be in Figheldean, but will instead be based at Sarum Academy.

Please read the attached letter to see the information that is currently available.

Draft Placements Commissioning Strategy 2017-22 Consultation Report

In May/ June 2018, Wiltshire Parent Carer Council held three consultation sessions for parent carers of children/ young people aged 0-25 years with Special Educational Needs and/ or Disabilities (SEND) to enable them to find out more about Wiltshire’s Draft Placements Commissioning Strategy.

The strategy covers any residential placement that Wiltshire Council makes for a child or young person with a commissioned provider both in Wiltshire and in other local authority areas which includes:

  • Independent fostering agency placements for looked after children & young people
  • Residential group-living placements for looked after children
  • Independent special school placements for children & young people with SEND (incl. post-16)
  • Accommodation & support placements for care leavers
  • Independent specialist placements for young people with SEND post-16


Please click here to view WPCC’s consultation report.

You might also like to take a look at the Consultation Presentation Slides.

Wiltshire Special School Provision Discussion Groups 2017

At the beginning of December 2017, Wiltshire Parent Carer Council (WPCC) held discussion groups in Salisbury, Trowbridge and Chippenham for parent carers of children/ young people with Special Educational Needs and/ or Disabilities, to hear their views on the current and future challenges facing special school provision in Wiltshire.

The WPCC organised these sessions to facilitate parent carer engagement in response to the local authority identifying that by the year 2026 there will be a need for 220 extra special school places in Wiltshire. There are a lot of issues involved in deciding how to create these new places, while at the same time making sure that provision for all children and young people with SEND is continually improved. The discussion groups gave parent carers the opportunity to consider a wide range of discussion topics to help inform future Council decision making. Representatives from Wiltshire Council, including commissioners, cabinet members, councillors and the Corporate Director for Children’s Services, attended the sessions to listen parents’ views.

To view the WPCC’s report on the discussion groups, please click here.

UPDATE - 24th May 2018
Following the Special School Discussion sessions WPCC organised before Christmas in 2017, progress has been made as a result of what parents fed back during these sessions. One of the outcomes of the sessions has been an agreement by Wiltshire Council Cabinet to go to public consultation to consider proposals for meeting the growing demand on special school places.

Wiltshire Council has shared the following information with the WPCC:

'Wiltshire Council has been collaborating with schools on how to improve special education provision and this has now reached the stage of going out to consultation with everyone next month. The consultation will help decide the future of three of its special schools. It will be live on the Wiltshire Council website and we will be sharing the detail of how you can have your say as soon as this is available.

Wiltshire needs an additional 220 places by 2026 for children and young people with special needs and/or disabilities. There is also a need to address where the schools are placed to ensure sufficient spaces are available for different needs in the north and south. Some pupils currently have to travel up to 90 minutes to attend school.

The three options are to develop a single school, develop two schools or develop/continue three schools in Chippenham, Trowbridge and Rowdeford. The results of the consultation will be considered by Wiltshire Council for any further action including the possibility of publishing statutory notices for formal consultation on any specific proposal.'

Further information can be found [here] on the Wiltshire Council website and the WPCC will promote information about how parents can participate in the consultation when the information is available.

Wiltshire's Local Area SEND Inspection Report

28th March 2018

Ofsted inspection praises Wiltshire's joint working to support children and young people with SEND

Inspectors have praised effective partnerships and the ambition to deliver the very best outcomes for Wiltshire's children and young people with Special Educational Needs and/or Disabilities (SEND) in a report published today.

The Ofsted and Care Quality Commission letter notes the effective partnerships across education, health and care which are a strength of Wiltshire.

It adds the SEND strategy and self-evaluation are "honest and accurate and are driving improvements in Wiltshire."

The letter follows an inspection in January which involved visits to special schools and settings and gained feedback from children and young people, parents and carers through webinars and meetings.

The report notes:

  • SEND children achieve well in their early years as education, health and care quickly identify needs and put in place correct support
  • Outcomes for SEND children have significantly improved in reading, writing and mathematics at the end of Key Stage 1 and 2 with results now in the top quartile nationally
  • Young people are well supported as they move into adult life with integrated teams working closely together to ensure post-19 learners can stay in education if required. Consequently the proportion of young people staying in education, employment or training is high and above the national average
  • Access to a personalised high quality short breaks scheme more than 1,300 children and young people access this scheme yearly with young people talking about positive outcomes as a result of the scheme
  • Close partnership working is a strength with parent carers and young people at the centre of the decision-making process. Wiltshire Parent Carer Council is recognised as an effective organisation both in supporting parent carers to access information and navigate the local offer, and enabling the parent carer voice to influence and inform
  • Special schools in Wiltshire carefully identify children and young people's needs when they join the school so they can settle in quickly
  • Health practitioners support a "tell it once" approach with greater integration of services to meet needs in a responsive and timely manner
  • Health professionals offer children with cerebral palsy intervention with their parents. The outcomes are set by children, young people and their parents
  • Children with complex needs and learning disabilities benefit from a specific children's continence service. Changes to this provision have been led by parents' participation and consultation


The report records parents' concerns about Autistic Spectrum Disorder (ASD) provision which is already being addressed with additional provision in the south to ensure there are spaces throughout the county for all.

Commenting on the inspection, Catherine Leahy, her Majesty's Inspector says: "Today, we have published a largely positive letter about SEND provision in Wiltshire. The letter says that while there is always more to do, Wiltshire is moving in the right direction."

Laura Mayes Wiltshire Council cabinet member for children services said: "Ensuring our children and young people have everything they need so they can thrive and achieve is a driving factor for all we do."

"I'm delighted this independent report has so much good to say however we are never complacent and we will continue to work with our partners to ensure Wiltshire's children are given the right support to achieve their potential."

Ted Wilson Community and Joint Commissioning Director for Wiltshire CCG added: "I'm pleased the report recognises the strengths of the joint partnership and the importance we place on the children and young people and parents having a voice and helping to shape the support they receive."

Stuart Hall, strategic director of Wiltshire Parent Carer Council said: "The views of many parent carers and young people were heard by the inspectors during the process. Many parents took the opportunity to engage in the process by participating in the webinar, sending emails to the inspection team and talking to inspectors during visits to settings.

"This meant the inspection process was informed by the views of parent carers and young people and played an important part in informing the focus of the inspection. We are delighted that this was an independent process that has highlighted the strengths, ambition and joint working across services in the local area. It also realistically identifies challenges that the local area aspires to address in close partnership with parent carers through parent participation and coproduction."

The inspections give Ofsted and the CQC a bird's eye view of education, health and social care services for children and young people who have SEND. As well as collecting the views of local children, young people and parents, they gather evidence from a wide range of sources. These include visiting schools, GPs and other health partners. They meet with local area officers responsible for education, health and social care, as well as some school leaders.

The report is available at this [link]

Community Child Health Service Q&A Sessions - July 2017

In response to feedback and questions from parent carers about changes to services as a result of the re-commissioning of Community Child Health Services in Wiltshire, the WPCC worked with NHS Wiltshire CCG, Wiltshire Council and Virgin Care to arrange some Question & Answer (Q&A) sessions. These first took place in December 2015, with follow-up sessions in September 2016 and the latest round in Calne and Salisbury in July 2017. These have provided informal opportunities for parent carers to ask questions of commissioners and Virgin Care, to understand more about service changes and to give their feedback about changes and transitions.

Here are the Q&As from the latest follow-up sessions for parent carers of children/ young people aged 0-25 with special educational needs and/or disabilities that were held in July 2017. Please click here to see the document containing the questions asked, comments made and answers given at these sessions.

Wiltshire Short Breaks Scheme Consultation Report 2017

During June 2017, Wiltshire Parent Carer Council (WPCC) and Wiltshire Council organised Short Breaks Scheme consultation sessions in Salisbury, Dilton Marsh and Devizes. The purpose of the sessions was to give parent carers the opportunity to help review the current Wiltshire Short Breaks Scheme, to understand the increasing pressures and demands, and suggest different ways to shape it to meet the needs of children and young people with SEND aged 0-25 years in Wiltshire in recognition of the growing pressures on the Scheme. Young people were also welcome to attend the consultations.

To view the Short Breaks Consultation Report, please click here


The helpful discussions and responses received from parent carers at the face-to-face consultations, informed a survey to gain a larger representative response and drive a mandate for the Scheme (2018/19); 199 parent carers responded to the online survey. To view the survey report, please click here.

New Child & Adolescent Mental Health Service (CAMHS) Consultation & Survey Report 2017

There has been a co-commissioning exercise across Bath and North East Somerset, Swindon and Wiltshire to tender for a new, integrated community primary and specialist Child and Adolescent Mental Health Service (CAMHS). Oxford Health NHS Foundation Trust have now been named as the preferred service provider and the service is due to ‘go live’ from 1st April 2018.

In April 2017, Wiltshire Parent Carer Council held consultations in Chippenham and Salisbury, in conjunction with Wiltshire Council, to provide an opportunity for parent carers to have their input into shaping the new service model. Wiltshire Parent Carer Council (WPCC) would like to thank everyone who took part in our consultations. There were some excellent conversations and points raised during the sessions which have been highlighted in our report. These will now be shared with commissioners and the service provider to ensure that the views of parents and carers of children/ young people with special educational needs and/or disabilities (SEND) are represented when developing Wiltshire’s children and young people’s mental health services and help to shape the new CAMHS service model. Please click here if you would like to view the Consultation Presentation Slides.

We also ran a survey on the CAMHS model from Friday 5th May - 5pm on Tuesday 16th May 2017 so that any parent carers who were unable to attend our face to face consultations could also have their say or for anyone who had further comments to add to their existing feedback.

Please click here to view the full WPCC Consultation & Survey report.


Latest Community Child Health Service Q&As

In response to feedback and questions from some parent carers about changes to services as a result of the re-commissioning of Community Child Health Services in Wiltshire, the WPCC worked with NHS Wiltshire CCG, Wiltshire Council and Virgin Care to arrange some Question & Answer (Q&A) sessions in December 2015 to help parent carers get a better understanding of the changes to the service. These sessions provided an informal opportunity for parent carers to ask questions of commissioners and the new service provider, to understand more about service changes. A commitment was made at the sessions to run some follow-up Q&A sessions to review and give feedback about changes and transitions.

Three follow-up sessions for parent carers of children/ young people aged 0-25 with special educational needs and/or disabilities took place in September 2016. Please click here to see the document containing the questions asked, comments made and answers given at these sessions.

Transition Mapping – UPDATE ON PROGRESS

The WPCC ran a series of Transition Mapping sessions for parent carers in November 2016 so that together, we could help to develop quality Transition maps or pathways in Wiltshire that can help families plan and prepare for the future more easily. As a result of the sessions and the fantastic contributions from all who attended, an interactive Transitions Map has been created. Parents told us they would find an interactive ‘map’ that you could click on, that would take you to relevant information and help you to think and plan ahead extremely helpful, as often you don’t know what you need to be preparing for until after the event. We made a commitment to all who attended the sessions that this was just the start of the journey, and once the ‘map’ was available we would revisit it in about six months’ time to explore what has worked well, and areas that may still need more development.

A considerable amount of work has taken place behind the scenes and the WPCC would like to express our sincerest thanks to everyone who has worked so hard to bring this project to fruition.

We are delighted to be able to announce that the interactive map is now available on the Local Offer website. It can be found by visiting the Post 16/Preparing for Adult section of the website and clicking on: ROUTE TO ADULTHOOD at the top of the screen. Alternatively, click [HERE] to go straight to the ‘map’.

SEN Banding Information Sessions - September 2016

In April 2016, Wiltshire Council started working with schools to develop the process for supporting the funding that schools receive to support children and young people with Special Educational Needs (SEN). In the past, there were several different funded banding systems which have now been merged to form one system. This does not make any difference to the support that children and young people receive from schools, but we anticipated that parent carers may have questions about the new bands and about new Education, Health and Social Care Plans (EHCPs) referring to a banding rather than a number of teaching assistant hours.

In September 2016, Wiltshire Parent Carer Council and Wiltshire Council invited parent carers and professionals to attend information sessions in Salisbury and Calne about the new SEN bandings. Judith Westcott (Wiltshire Council’s Lead Commissioner for Special Educational Needs) attended the sessions to explain the new banding system and to answer any questions. These Q&As have now been compiled into a document - please click here to view.

Wiltshire Short Breaks Scheme Consultation Report 2016

The Wiltshire Parent Carer Council (WPCC) facilitated a series of consultation events with parent carers of children and young people with SEND during July 2016 to review the Short Breaks Scheme; 25 parent carers attended. As in previous years, Wiltshire Council and the WPCC are committed to consulting with parent carers to help shape the scheme and to ensure it remains relevant and affordable.

The events enabled parent carers to:

  • discuss what they thought about the Short Breaks Scheme and why it is important;
  • hear feedback on the Short Breaks Scheme from Matthew Look (Wiltshire Council);
  • share feedback on the positive outcomes achieved for their children/ young people as a result of the Short Breaks Scheme;
  • hear about changes to the banding system and what this means for Short Breaks eligibility;
  • look at the challenges facing the Short Breaks Scheme 2017-18 and come up with options/ suggestions to combat the challenges.



To view the Short Breaks Consultation Report, please click here.

The helpful discussions and responses from parent carers, gathered at the consultations, informed a survey to gain a larger representative response and drive a mandate for the Scheme (2017/18); 211 parent carers responded to the online survey. To view the survey report, please click here.

Children and Young People’s Report – What Matters to You

Colleagues at Wiltshire Council would like to thank all children and young people who took part in the recent ‘What Matters to You survey’, 157 responses were received.

The report is attached and will be considered by Special Educational Needs and Disabilities (SEND) services at the local authority to ensure that what has been said is heard and taken account of.

A £30 voucher offered for taking part has been won by a 12 year old young man – congratulations!

To take a look at the report, please click here

Community Child Health Services - Q&A session report

The Wiltshire Parent Carer Council (WPCC) received feedback and questions from some parent carers about changes to services as a result of the re-commissioning of Community Child Health Services in Wiltshire. In response to this, we worked with NHS Wiltshire CCG, Wiltshire Council and Virgin Care to arrange some Question & Answer sessions in December 2015 to help parent carers get a better understanding of the changes to the service.

These sessions were for parent carers of children/ young people aged 0-25 with special educational needs and/ or disabilities. They were held in Dilton Marsh and Salisbury and provided an informal opportunity for parent carers to ask questions of commissioners and the new service provider, to understand more about service changes. A live Twitter feed was also available for parent carers who were unable to attend on the day, in addition to the option to submit questions in advance.

The panel who responded to questions included:

  • Susan Tanner: Head of Commissioning and Joint Planning (Children’s Services)
  • Val Scrase: Head of Children and Young People’s Community Health Services (Wiltshire)
  • Joanna Scammell: Wiltshire Transfer Lead, Virgin Care


To read the Q&A responses, please click here.


25/08/16 - UPDATE
In response to the commitment made at the previous sessions in December 2015, the WPCC has worked with NHS Wiltshire CCG, Wiltshire Council and Virgin Care to arrange follow-up Question and Answer sessions. Please click here for further information.

Wiltshire Carers Strategy Workshop Feedback

In November 2015, the WPCC worked together with Carer Support Wiltshire and Wiltshire Council to hold two workshops for carers to help develop Wiltshire’s carers vision and to identify the key priorities for the new carers’ strategy for 2016-2020.

The workshops took place in Salisbury and Trowbridge and involved:

Workshop 1 – Designing Wiltshire Carers Vision
Workshop 2 – Identifying Wiltshire Carer Outcomes
Workshop 3 – Prioritising the key work priorities

Feedback and ideas for the vision and strategy from the sessions can be found by taking a look at the Carers’ Workshop Feedback.